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Shipping/returns

Shipping and arrival time
All orders are processed and shipped within 1-3 business days after acceptance of payment. We use Avia International Shipping for shipping and delivery period via Avia International Shipping is about  2-3 weeks all other the world.

Shipping and handling fees
There is no handling fees for customers.
We combine goods till 4 lb or 2 kg.
Costs of shipping depend on weight of items. The goods with weight more than 4 lb or 2 kg will be split to separate parcels for its safety.

Weight lb	 Weight gramm	 Cost 
up to 0.2 lb	 1-100g		 5$ 
0.2-0.4 lb	 100-250g	 7$  
0.4-1.0 lb	 250-500g	 9.5$ 
1.0-2.0 lb	 500-1000g	 17$ 
2.0-4.0 lb	 1000-2000g	 31$
more 4.0 lb	 >2000g		 14$ + 0.9$ per lb or 0.02$ per gramm 

Return policy
We accept returns. Returns are available in case of goods` damage or if you feel that received item is not what you expected. Goods may be returned within 30 days after payment.

You may get other items (the same or similar at your choice) or get your money back. All you need is the letter to us via e-mail with your wish.

In case of money back or exchange for other items we send money back or other items within 5 days after receipt of the previous items. The returned items have to be in new unused condition in their original package.

In case of money back we can get money back to customer credit card, PayPal account or we can issue Russian Handicrafts Gift Certificate.

Postage fee is paid by customer.

Incorrect shipment
If you received incorrect items or your order is incomplete please contact us immediately. We will return your money back or will send additional parcel with goods at your option.

Cancelation of shipping
You may reject a shipment at the post office before receipt of the parcel. We will get your money back excepting shipping charges.

If you have any questions, please feel free to Contact us